Clearwater STR Cleaning documents any damage or missing items during the turnover walkthrough, before the unit goes back on the booking calendar — photos and a note go to the host, who handles the guest side (deposit, platform claim, or insurance) from there. Call (727) 353-8885 to flag anything found during a clean.
How does damage even get noticed?
Every turnover ends with a walkthrough — the same pass that checks for anything broken, missing, or left behind before the unit goes back on the calendar. That's usually the first point damage from a previous stay gets caught, especially for things a guest wouldn't think to report themselves.
Who's responsible for sorting it out — the cleaner or the host?
Clearwater STR Cleaning's role stops at documenting what it finds: photos and a note to the host. Chasing a security deposit, filing a platform damage claim, or looping in insurance is the host's call, not the cleaning crew's — the business isn't positioned to adjudicate guest disputes.
What should a host do if they get the notice?
Report it quickly. Call (727) 353-8885 as soon as damage is flagged so it can be documented while the unit is still between guests, rather than after a next reservation has already started using the space.
Does Clearwater STR Cleaning handle the guest's security deposit?
No — the cleaning crew documents what it finds during the turnover walkthrough, but collecting a deposit or filing a platform damage claim is the host's process, not the cleaner's. Photos and notes from the walkthrough are what the host uses to support that claim.
What if damage isn't noticed until the next guest checks in?
That's harder to attribute, which is why the turnover walkthrough matters — catching an issue before the next stay starts is what lets a host tie it to a specific guest. Reporting it fast, right after the walkthrough, keeps that timeline clear.
How do I report damage that a cleaner found?
Call (727) 353-8885 directly. Clearwater STR Cleaning's hours run 9 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday, so calling during that window gets the fastest response.